Stoneridge Decks & Outdoor Living
Review Bonus Contest
Terms & Conditions | Q4 2026 (October 1 – December 31, 2026)
1. Purpose
Stoneridge Decks & Outdoor Living values authentic customer feedback. Reviews help prospective customers understand how we operate and build trust in our brand. This contest rewards employees who proactively collect genuine 5-star Google reviews during the normal course of their work, in accordance with the terms below.
For Q4, the company is also running a separate End of the Year Review Raffle for customers. See Section 11.
2. Contest Period
This contest runs from October 1, 2026 through December 31, 2026 (Q4 2026). Bonuses are calculated and paid at the end of the quarter based on reviews verified during this window. Reviews submitted outside this period are not eligible for Q4 bonuses.
Q3 2026 closed on September 30, 2026. Q3 reviews pay out on the Q3 schedule and do not carry over into Q4 milestone counts. Milestone counts reset to zero on October 1.
3. Eligibility & Phase Windows
Each phase has a defined window of opportunity. Eligibility is determined by when the review is collected relative to the project’s stage — not just by role. Once a project moves past a phase’s window, that phase’s employee is no longer eligible for that project, and eligibility opens to the next phase. Only one employee may receive a bonus per customer review.
Phase 1 — Sales Representatives
Window: At the sales consultation appointment only.
A Sales Rep is eligible to receive a bonus if the customer leaves a 5-star Google review during or directly following the sales consultation — before the project enters production. If the Sales Rep does not collect a review at the consultation and the job moves into production, the Sales Rep’s window closes and they are no longer eligible for that project. Eligibility also requires that all Sales Process Expectations have been met, as verified and signed off by the Sales Manager prior to bonus payment.
Phase 2 — Project Managers
Window: During active production through the final walkthrough appointment.
If a review was not collected during the sales phase, it becomes fair game for the Project Manager once the job enters production. The PM is eligible to receive a bonus if the customer leaves a review any time during production, up to and including the final walkthrough. If the PM does not collect a review by the end of the final walkthrough and the project is marked complete, the PM’s window closes and they are no longer eligible for that project. Eligibility also requires that all Production and Project Expectations have been met, as verified and signed off by the Production Manager prior to bonus payment.
Phase 3 — Marketing Assistant
Window: After project completion, during the post-production follow-up.
If a review was not collected in Phases 1 or 2, the Marketing Assistant takes over once the project is complete. The MA will conduct a post-production customer call, complete a review survey, and invite customers with a positive experience to leave a Google review. The MA is eligible to receive a bonus for any 5-star review collected during this follow-up phase. Eligibility also requires that all role expectations have been met, as verified and signed off by the Marketing Manager prior to bonus payment.
4. Review Requirements
To count toward a bonus, a review must meet all of the following:
- Must be a 5-star rating posted publicly on Google.
- Must be from a genuine Stoneridge Decks & Outdoor Living customer.
- Must have been publicly posted on Google for a minimum of 7 days at the time of verification. A review that Google removes before verification does not count — see Section 7 on how to keep reviews from being removed.
- Must be submitted via stoneridgereviews.com (screenshot upload required) before the end of the quarter.
Stoneridge reserves the right to disqualify reviews that appear fraudulent, duplicated, or in violation of Google’s review policies.
5. How to Submit a Review
All submissions must be made through the employee portal at stoneridgereviews.com:
- 1Tap your NFC card to the customer's phone to direct them to our Google review page. Ask them to select the location we want them to review.
- 2Once the review is publicly posted on Google, take a screenshot showing the review text, star rating, and reviewer name.
- 3Log in to stoneridgereviews.com and upload the screenshot to receive credit.
Reviews submitted outside of stoneridgereviews.com will not be tracked or credited toward bonuses — and will not be entered into the customer raffle (Section 11).
6. Priority Locations for Q4
Every location counts for a bonus. But the reviews that do the most for the company — and put the most good appointments in front of you — are the ones attached to the locations where we are weakest on the map. Ask the customer to select the location nearest their project site. In order of need for Q4:
- 1Richmond — Glen Allen and Chesterfield. Our biggest gap. Competitors in the map pack carry 50–70 reviews each; these two profiles are far behind.
- 2Leesburg. We currently rank top 3 on every Leesburg term with only 7 reviews. A steady flow locks that in.
- 3Fredericksburg. Top 3 on every term except “deck builder,” with only 2 reviews. Same situation as Leesburg — this is about holding what we already have.
This is a priority order, not a pay difference. Bonus amounts are the same at every location.
7. Employee Conduct
To maintain contest integrity and comply with Google’s review policies, employees must follow these rules when requesting reviews:
- DO NOT offer any gift, discount, or personal incentive of your own in exchange for a review. The company-run End of the Year Review Raffle (Section 11) is the only offer connected to reviews this quarter, it is run by the company, it is open to every customer, and no purchase is necessary.
- DO NOT pressure customers to leave a review or make them feel obligated.
- DO NOT ask customers to mention you by name, or single out any individual, for the purpose of earning additional bonuses.
- DO NOT request reviews from anyone who is not a genuine Stoneridge Decks & Outdoor Living customer.
Violations of these conduct rules may result in disqualification from the contest, forfeiture of earned bonuses, and/or disciplinary action in accordance with company policy.
Please do not ask for your name to be included in the review. Google flags and deletes reviews that look or sound alike, and a batch of reviews all naming the same employee is the fastest way to get the whole batch removed. A deleted review earns no one anything. What helps a review stick:
- The customer describing what actually happened and why it was good, in their own words. The less polished and scripted it sounds, the better.
- A photo included in the review. This is by far the strongest signal and it is easy — even at the sales appointment, a picture of the tabletop with samples, or of the project space, works.
- Reviews that don’t sound like each other. If you are helping customers write them, vary the wording.
Suggested scripts:
Phase 1 — Sales Consultation: “Hello [Customer’s Name], thanks so much for your time today — it was great talking through your project with you! Quick favor — if you felt good about our conversation, would you mind leaving us a quick Google review? [Tap NFC card to customer’s phone.] This card will take you right to our review page — just tap it with your phone! It only takes a minute and really helps other homeowners find us. And through the end of the year, every review goes into our End of the Year Raffle — three winners, one prize each: a patio heater, a $200 Lowe’s gift card, and a Yeti cooler. No pressure at all!”
Phase 2 — Final Walkthrough: “Hello [Customer’s Name], it’s been a pleasure working with you on this — we’re so glad you’re happy with how it turned out! Quick favor — would you mind sharing a quick Google review? [Tap NFC card to customer’s phone.] Just tap this card with your phone and it’ll take you right to our Google page. It only takes a minute and really helps other homeowners find us. Through December 31 it also enters you in our End of the Year Raffle — three prizes, three winners, drawn the first week of January. No pressure at all — your honest thoughts mean the world!”
Phase 3 — Post-Production Follow-Up Call: “Hello [Customer’s Name], this is [Name] from Stoneridge Decks & Outdoor Living. I’m calling to check in now that your project is complete and make sure everything exceeded your expectations! [Complete survey.] It sounds like everything went great — while I have you on the phone, would you be willing to leave us a quick Google review? I can send you the link by text or email right now. It only takes a minute, and through the end of the year it enters you in our End of the Year Raffle.”
8. Bonus Structure
Bonuses are calculated per quarter based on the total number of verified 5-star reviews collected by each eligible employee.
Milestone bonuses stack. Each milestone you reach is paid on top of the base pay for every review, and on top of every milestone you already passed. Reaching 15 reviews means you earn the 5-review milestone, the 10-review milestone, and the 15-review milestone — not just the last one.
Phase 1 — Sales Representatives
Base rate: $50 for every verified 5-star Google review collected during the quarter.
| When you hit… | Base pay | Milestones earned | You earn (total for the quarter) |
|---|---|---|---|
| Each review (1 at a time) | $50 | — | $50 / review |
| 5 reviews in a quarter | $250 | $150 | $400 |
| 10 reviews in a quarter | $500 | $150 + $650 = $800 | $1,300 |
| 15 reviews in a quarter | $750 | $150 + $650 + $2,000 = $2,800 | $3,550 |
Phase 2 — Project Managers
Base rate: $100 for every verified 5-star Google review collected during the quarter.
| When you hit… | Base pay | Milestones earned | You earn (total for the quarter) |
|---|---|---|---|
| Each review (1 at a time) | $100 | — | $100 / review |
| 5 reviews in a quarter | $500 | $150 | $650 |
| 10 reviews in a quarter | $1,000 | $150 + $650 = $800 | $1,800 |
| 15 reviews in a quarter | $1,500 | $150 + $650 + $2,000 = $2,800 | $4,300 |
Phase 3 — Marketing Assistant
Base rate: $50 for every verified 5-star Google review collected during the quarter. The Marketing Assistant’s role includes conducting post-production customer calls, completing review surveys, and inviting customers with a positive experience to leave a Google review.
| When you hit… | Base pay | Milestones earned | You earn (total for the quarter) |
|---|---|---|---|
| Each review (1 at a time) | $50 | — | $50 / review |
| 5 reviews in a quarter | $250 | $150 | $400 |
| 10 reviews in a quarter | $500 | $150 + $650 = $800 | $1,300 |
| 15 reviews in a quarter | $750 | $150 + $650 + $2,000 = $2,800 | $3,550 |
9. Bonus Payment & Taxes
All bonus rewards earned under this contest will be paid via payroll at the end of each qualifying quarter. Bonus payments are subject to applicable federal, state, and local income taxes, as well as payroll withholding taxes, as defined by Virginia law. Stoneridge Decks & Outdoor Living will withhold all applicable taxes from bonus payments as required. Employees are responsible for any additional tax obligations arising from amounts received.
Bonus payment is contingent upon: (a) the employee’s continued employment with Stoneridge Decks & Outdoor Living at the time of payment; (b) manager sign-off on eligibility as described in Section 3; and (c) verification of submitted reviews in accordance with Section 4.
10. Contest Modifications & Termination
Stoneridge Decks & Outdoor Living reserves the right to modify, suspend, or terminate this contest at any time, with or without notice. Any changes to bonus amounts, eligibility criteria, or contest rules will be communicated to employees. Participation in this contest does not constitute a guarantee of continued employment or future incentive contests.
11. End of the Year Review Raffle (customer-facing)
Separate from your bonus, the company is running a customer raffle for Q4.
- Customers who leave a qualifying Google review between October 1 and December 31, 2026 are entered into a drawing for three prizes: a patio heater, a $200 Lowe’s gift card, and a Yeti cooler.
- Three prizes, three winners — one prize each. Winners are drawn the first week of January 2027. No purchase necessary.
- Entry is automatic when the review is uploaded to stoneridgereviews.com. The customer does not have to fill anything out. But the review only becomes an entry once you upload it — uploading to the tracker is still the Sales Rep’s or PM’s responsibility, the same as it is for your own bonus.
- Full raffle details are on the flyer. Point customers to the flyer for prize details and the drawing date rather than making promises on your own.
- The raffle is a company “thank you” open to all customers. It does not change Section 7: you may not offer a customer anything of your own in exchange for a review.
12. Questions & Tips
Questions about the Review Bonus Contest should be directed to the Marketing Manager.
Tips for maximizing your review count:
- Walk the customer through it in the moment rather than sending a link and hoping they follow up later. Guiding them through it while you are standing there dramatically increases the chance they actually submit. This is the single biggest difference between reps who hit milestones and reps who don’t.
- Ask for a photo. Reviews with a picture hold up best and stand out on the profile.
- We have multiple locations that each need reviews. If a customer already left a review for one location in a previous phase, ask them to leave a review for one of our other locations — it counts!
- If a spouse or partner was genuinely part of the project and had their own experience with us, they are welcome to leave their own review in their own words.
- Lead with the raffle, not with your bonus. “It enters you in our end-of-year drawing” is a better ask than anything about you.